Set up customer feedback and Google reviews
Configure feedback requests and connect a Google Business Profile when you need to manage Google reviews.
Before you start
Configuration access; a connected WhatsApp channel for WhatsApp requests; Google Business Profile access to read and reply to Google reviews.
Review feedback setup
Open Google Reviews & Customer Feedback and select Setup. Review the business details, review link, and request settings available for your workspace.
Check the messaging channel
If you will request feedback through WhatsApp, configure and verify the WhatsApp integration first. Review the request workflow with a controlled recipient.
Connect Google when needed
To read and reply to Google reviews inside Bizrow, connect the intended Google account and select its Business location in Setup. Feedback requests can be sent without this Google connection.
Verify and manage feedback
Use Refresh connection and Test Google access to check the selected location. Use the request, follow-up, and Google review views to manage the relevant responses. Ask customers for honest feedback.
What success looks like
Feedback requests follow the intended workflow. When Google is connected, the selected business location is available for review management.
If something goes wrong
- If no Google locations appear, check the connected account's access to the intended business location.
- If Google access fails, refresh and test the connection, then review account permissions with your administrator.
- If a WhatsApp request fails, inspect channel configuration and message delivery separately.
Still stuck on this step?
Send your workspace address, the affected page, and a redacted error. Never include passwords or access tokens.
Contact Bizrow support